Blockbuster: 7 day Unlimited video Game Pass Not Honored!

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My 20 year old son purchased a 7 day unlimited video pass for 15.00 - the first few days were fine. On Thursday evening, July 16th, he was told by the manager that he did not have a credit card on the account and could not rent any further videos, but could rent a movie. My son kept the same video game, Friday evening resulted in the same.

I called and indicated that my son did not have a credit card and as the pass was sold to him without the credit card, they had to honor the pass. He was adamant that he could not rent a video game to him, but he could purchase a movie. He was abrupt, rude, and impatient. I asked why he could rent a movie, but not a game as the pass had been purchased. His response was that movies cost 25 on average and games 65.

I again ask that he honor the agreement, or refund us the 15. He stated that we would need to speak with Vicki, even though he stated he was a manager. The following morning (July 17) I spoke with Vicki, she stated that a meeting had taken place where Blockbuster employees were threatned with losing their jobs if the video game pass was sold without a credit card. I explained this was not my problem and expected the pass we had purchased to be honored or a full refund given. She stated that there was a credit card on our account, but each time it was charged a 1.00, it was rejected.

My question is 1) why are they charging anything to the account if it is meant to be held in the event a video game is not returned and 2) why did they not honor the video pass purchased if they did in fact have a credit card on our account. She said we were credited the 15.00.

My husband had to go personally to the store location as they had not credited our account. When my husband asked for the credit, they stated my son had taken 5 games and that was worth 15.00. In response, my husband stated that the week's pass was supposed to be unlimited which was a benefit we paid for and did not receive. After 15 minutes of making a scene, they finally agreed to credit our account.

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